While I still haven’t gotten my Ultra 40 yet, I did take an opportunity today to call Sun and ask them where my order was in the process. The menu options were sensible and easily navigated, and I was speaking with a friendly gentleman in short order. He was unable to find my order in the system, and he said it’s probably in the Try and Buy processing queue or something to that effect. I gave him my email address at his request, and he said he’ll follow up once he knows what’s going on with the order. I’ll update you folks once I’ve heard back from him.
All in all, though, a rather quick and painless phone call, even if it didn’t yield immediate results. It was a rather nice change from the phone operations with which I’m accustomed to dealing. We’ll see how things play out from here.